Paid support pays off
Linux support? Ha! Just get help from the online community, right? Well, twice now I have relied on some Red Hat Premium Support and was it ever nice. I had always been against that sort of thing .. you just Google for answers! With little time for screwing around online, I picked up the phone and called the toll free number. A real person answered, asked for my ID, and asked what problem I was having. At this point, I fully expected to be handed off to any number of people in 'another department' without any doubt that my call would be lost. But this guy immediately starts asking questions, having me look at various system files and processes. Maybe he's just making a list to put in their system and will have someone call me back. Oh, he's giving me something to try right now and it works .. the first time. Total call time? Less than five minutes.
Sometimes a solid lifeline is worth the price.
Sometimes a solid lifeline is worth the price.
posted by David at 7:46 PM
3 Comments:
WHATS crazy is that the toll free number calls a random red hat nerd and they are obligated to help you out of sheer nerdyness alone.
I'm really drunk so i will check back tommorow to see if this made any sense.
Drinking once every 2 years sure makes it more fun.
Try being sober once every 2 years! Now, THAT is fun!
About the post: I don't get it... MisterInvisible, were you satisfied with the Red Hat Support service or not? I think I missed the point of it... should stop drinking!
My point was that something positive happened to me at work and I was sharing the joy! Their support was very good. The crap I've put up with from Dell lately probably made this call to Red Hat all the sweeter. Kinda like not eating cheese or sweets for two months, losing 45 pounds, and then eating a bunch of cheese and sweets for my wife's birthday. It made the horrific, painful gut-ache so very worth it.
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